Refund Policy

This Refund Policy applies to purchases of AutoValue subscriptions and credit packs. Our products are digital — access and credits are delivered instantly to your account — so the terms below reflect the nature of digital goods.

1. Subscriptions

• You can cancel your subscription at any time from your billing settings. Cancellation stops future renewals; your plan stays active until the end of the current paid period, and it is not renewed after that.
• If you are charged for a renewal you did not intend and have not meaningfully used that period's credits, contact us within 14 days of the charge and we will review a refund of that renewal.

2. Credit packs

• One-off credit packs are refundable within 14 days of purchase provided the purchased credits are unused.
• Once credits from a pack have been consumed, that pack is non-refundable. Where only part of a pack has been used, any refund is limited to the unused portion at our discretion.

3. How to request a refund

Email [email protected] from the address on your account, with your order details and the reason for the request. We aim to respond within 5 business days. Approved refunds are returned to your original payment method.

4. Payment provider

Purchases are processed by our payment provider (e.g. Paddle or Stripe), which may act as the merchant of record and appear on your statement. Refunds are issued through that provider, and their buyer terms may also apply. Contacting us is the fastest way to resolve a refund.

5. Statutory rights

Nothing in this policy limits any non-waivable rights you have under applicable consumer protection law. See also our Terms of Service.